Information

Antivirus and e-Mail

E-Mail Installation Guidelines

Antivirus Softwares

Frequently Asked Questions About E-MAIL:

Where can I get my e-mail address?

You can get your e-mail address from Sefa YILDIRIMTEPE at Information Technologies Department A Block Entrance.

Who can get an e-mail address?

Students studying at the school and school staff can get an e-mail address.

What documents should I take to get my e-mail address?

You need to apply with an original copy of the document that show you are a staff or student (such as student ID or student certificate).

Can I get the e-mail address without coming to school?

You need to apply personally with an original copy of the document that show you are a staff or student (such as student ID or student certificate).

Can I determine my own e-mail address name?

Your address will be appointed as the initial of your first name and your full surname. If this mail address had been given to somebody else before, there will be arrangements according to that.

What should I do if I forgot my e-mail password?

Personally, you should apply to the mail address given with a document showing your identity.

What are e-mail programme access info?

You can access your e-mail with this link: https://portal.gtu.edu.tr

While I am changing my e-mail password I receive “present password given does not meet the basic security requirements. If you need help, please contact technical support”. Why?
You can change it according to the rules at https://passchange.gtu.edu.tr/

I do not receive the e-mails I am supposed to take, what should I do?

You can get information by e-mailing to 365@gtu.edu.tr

Computer services:

My computer is broken, what am I supposed to do?

You should apply to technical support at A Block - Information Technologies Department.

What should I do to have a software installed on my computer?

Only programmes licensed by the school are installed on your computer. You should apply to technical support in Foreign Languages building to have them installed.

Network:

What should I do to have access out of the campus?

My laptop that have internet access at home does not at school. Why?

Programmes which enables to access some foreign websites are unsuitable for the school’s basis. Please remove/deactivate these programmes and try again.

Network is slow/does not work. What should I do?

You can call +90 (262) 605 10 66.

I have a problem with wireless/ connection requires password. What should I do?

You can call +90(262) 605 10 66.

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